Special Order Q&A
Can I place my special order online?
Unfortunately we are currently unable to offer online ordering for products listed under Special Order section.
Do I need to place my special order in store?
Yes. You must be 19+ and provide ID in person for us to verify your age.
When do I pay for my special order?
We will require full payment at the time order being placed with us.
Can you guarantee that my item is 100% authentic?
Do I need to pay for shipping on my order?
No. We cover shipping cost for you.
How long does it take for my order to arrive?
Based on our experiences dealing with various suppliers, manufacturers, carriers and customs on low quantity special order shipments, delivery time varies from 5 business days to 25 business days, therefore we can not guarantee time of arrival or provide accurate ETA (Estimated Time of Arrival) at time of purchase.
Do I need to deal with customs if my item is imported?
Not at all. We will handle all custom clearance on your behalf.
Do I need to pay for import tax and custom brokerage fees on my order?
No. We will cover all associated cost for you.
I changed my mind! Can I change or cancel my order?
Unfortunately not. Once order is placed, we can not alter or cancel your order.
What about product warranty?
All products purchased through us carry original manufacturer warranty. Warranty terms and conditions vary depending on manufacturer.
How do you handle defective products?
We do all the work for you! Once we are able to determine the product you purchased from us is DOA (Damaged on Arrival) or defective ( no physical damage, water damage or improper usage), we will initiate warranty process with manufacture immediately on your behalf. We take care of everything required by manufacturer including proper paper work and video demonstration of the issue in order to claim your product warranty.
I have more questions for you!
No Problem! Please contact us at firstname.lastname@example.org or call us at (778)366-9817. We will answer any questions or concerns you might have. If we do not have the answer for you right away, we will figure it out and let you know!
Thank you for shopping local.
Thank you for shopping with us.
We appreciate your business.
20567 Fraser Hwy,
Langley, BC, V3A 4G3